At KOVE Footwear, customer satisfaction is very important to us. We want you to feel confident with every purchase you make. If something is not right with your order, our support team is ready to assist you. Please read the return guidelines below to understand how we handle different return situations.

Return Reasons & Available Solutions

Late Delivery

If your order is delivered later than the promised delivery window of 21 days, you may qualify for an €7 refund as compensation for the delay.

Defective Item, Manufacturing Issue, or Quality Concern

If your item arrives with a defect or quality problem, we will provide a replacement pair at no extra cost.

Wrong Size or Color Ordered

If the item does not fit or you selected the wrong size or color, you may request an exchange or return. If you request a return, the return shipping cost is the customer’s responsibility. If you prefer to NOT return the product, you may also claim a Refund or Store Credit minus a 30% fee adjustment. 

Changed Your Mind

If you no longer want the item, you may exchange or return it. Please note that the return shipping fee must be paid by the customer.

Incorrect or Missing Item

If you received the wrong item, or part of your order is missing, we can send a replacement pair free of charge. You may return the incorrect product and we will cover the return shipping cost. 

Package Arrived Damaged

If your parcel was damaged during delivery, we will send a replacement pair at no additional cost.

Incorrect Shipping Details Provided

Please make sure your shipping information is correct before completing your order. If you notice an error, contact us as soon as possible so we can help update the details before shipment.

Other Issues

For any other concerns, please contact our support team directly. We will review your case and do our best to find a suitable solution.

How to Return Your Order

To return all or part of your order, please follow these steps:

1. Contact Our Support Team

Email us at [e-mail] within 30 days of receiving your order. Please include your order number and explain the reason for your return request.

2. Wait for Approval

Our customer service team will review your request. If your return is approved, we will send you the correct return address. Please note that approved returns may be cancelled if we do not receive a response within 14 days.

3. Pack the Item

Place the product securely in its original packaging, including all accessories and any items that were included with the order.

4. Ship the Return

Send the package to the return address provided by our team. After shipping, please share the tracking number with customer service.

5. Refund Processing

Once your return has been received and inspected, we will issue your refund to the original payment method within 7 days.

Items That Cannot Be Returned

The following items are not eligible for return:

Items that have been worn, used, damaged by the customer, or are no longer in their original condition.

Promotional Sale Items

Products purchased during promotional campaigns, including BOGO offers, may be returned with a limit of 3 items per customer. This limit allows us to manage stock properly while continuing to offer special deals and discounts.

Items Damaged During Delivery

If your product arrives damaged, please follow these steps:

Take clear photos of the damaged item on a flat surface. The defect should be clearly visible.

Email the photos, along with a short explanation of the issue, to [e-mail] within 5 days of receiving your order.

Once reviewed, we will send a replacement product free of charge. If the replacement also has a defect, we will issue a full refund.

Additional Information

All returns must be approved by our customer service team before they are shipped back. Returns sent without prior approval will not be accepted.

For questions or further assistance, you can contact us at info@kovefootwear.com. Our customer service team is available Monday to Friday and will respond as quickly as possible.

Thank you for shopping with KOVE Footwear. We appreciate your trust and are committed to helping you enjoy your purchase.