1. Introduction

At KOVE Footwear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, place an order, create an account, contact us or interact with our services.

Personal data means any information that can directly or indirectly identify you, such as your name, email address, shipping address, billing details, IP address or order information.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

2. Data Controller

The party responsible for processing personal data through this website is KOVE Footwear.

The data controller is the person or company that decides why and how personal data is collected and used.

3. Website Security

Our website uses SSL or TLS encryption to help protect personal information and confidential data transmitted through the website, such as order details, payment related information or contact requests.

You can usually recognize an encrypted connection by the “https://” in your browser address bar and the lock symbol shown by your browser.

4. Data We Collect When You Visit Our Website

When you visit our website without creating an account or placing an order, certain technical data may be collected automatically. This may include:

1. The pages you visit on our website.
2. Date and time of access.
3. Browser type and version.
4. Operating system.
5. Referring website or source.
6. Amount of data transferred.
7. IP address, where applicable in anonymized or shortened form.

This information is used to operate the website, improve performance, maintain security and analyze technical issues.

We may also use your IP address or approximate location to display prices, currency or content that is more relevant to your region. In some cases, this preference may be stored in a temporary browser cookie so that your selected currency or region remains consistent while browsing.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and support essential website functions.

Cookies are small text files stored on your device. Some cookies are deleted automatically when you close your browser. Others remain on your device for a longer period and help us recognize your browser when you return.

Cookies may be used to:

1. Keep items in your shopping cart.
2. Remember your preferences, such as currency or language.
3. Improve website performance.
4. Analyze website usage.
5. Support marketing and advertising activities.
6. Help provide a more personalized shopping experience.

Some cookies are necessary for the website to function correctly. Others may be used for analytics, advertising or third party integrations.

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.

6. Contacting Us

When you contact us by email, contact form or another communication method, we may collect the information you provide. This may include your name, email address, order number, message content and any other details you choose to share.

We use this information to respond to your inquiry, provide customer support, resolve issues and manage related communication.

Your contact information will only be used for the purpose of handling your request unless another legal basis or consent applies.

7. Customer Accounts

If you create a customer account, we may collect and store the information needed to manage your account and process your orders.

This may include:

1. Name.
2. Email address.
3. Billing and shipping address.
4. Phone number.
5. Order history.
6. Account login details.

You may request account deletion by contacting us. Certain information may need to be retained for legal, tax, fraud prevention or business record purposes.

8. Order Processing

When you place an order, we collect the information needed to process and deliver your purchase.

This may include:

1. Name.
2. Email address.
3. Shipping address.
4. Billing address.
5. Phone number.
6. Payment related information.
7. Products ordered.
8. Order notes or customer service communication.

We use this information to process payments, confirm orders, ship products, handle returns, provide customer service and comply with legal obligations.

9. Shipping and Delivery Partners

To deliver your order, we may share necessary information with shipping providers, logistics companies or fulfillment partners.

This usually includes your name, delivery address, phone number, email address and order details needed for shipment.

These partners may only use your data for the purpose of delivering your order or providing related shipping services.

10. Payment Providers

Payments are processed through secure third party payment providers. Depending on the payment methods offered at checkout, your payment information may be processed by providers such as credit card processors, digital wallet providers, buy now pay later services or other payment platforms.

We only share the information necessary to process your payment, prevent fraud, complete the transaction or comply with legal requirements.

We do not store full credit card details on our own systems unless clearly stated and securely handled by an authorized payment provider.

Payment providers process your data according to their own privacy policies and security standards.

11. Third Party Services and Integrations

Our website may use third party services to support website functionality, analytics, advertising, payment processing, customer service, email marketing, reviews, social media features or other business operations.

These third parties may process personal data only as needed to provide their services to us or to you.

Examples of third party services may include:

1. Payment processors.
2. Shipping providers.
3. Email marketing platforms.
4. Analytics tools.
5. Advertising platforms.
6. Customer service tools.
7. Review or loyalty platforms.
8. Social media integrations.

We recommend reviewing the privacy policies of third party services when interacting with them directly.

12. Social Login and Social Media Features

Our website may offer social login options or social media features, such as signing in through a third party account or interacting with social media plugins.

If you choose to use these features, the relevant social media or third party provider may share certain information with us, such as your name, email address or public profile information, depending on your privacy settings and the permissions you approve.

The third party provider may also collect information about your interaction with our website. Their use of your data is governed by their own privacy policy.

You can manage your privacy settings directly through the relevant social media or third party account.

13. Email Marketing and Newsletters

If you subscribe to our newsletter or agree to receive marketing emails, we may use your email address to send you updates, offers, product news and promotional content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

After unsubscribing, your email address may be removed from our marketing list, unless we need to keep it for legal, security or transactional reasons.

Transactional emails, such as order confirmations, shipping updates or customer service replies, may still be sent even if you unsubscribe from marketing emails.

14. Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use our website and to improve our marketing.

These tools may collect information such as pages visited, products viewed, browser type, device information, approximate location, referral source and interactions with ads or emails.

This information helps us improve website performance, measure marketing effectiveness, personalize content and show relevant ads.

Where required by applicable law, we will request your consent before using non essential cookies or tracking technologies.

15. Legal Basis for Processing

Depending on where you are located, we may process your personal data based on one or more of the following legal grounds:

1. Your consent.
2. The need to perform a contract with you.
3. Compliance with legal obligations.
4. Our legitimate business interests.
5. Protection of your vital interests or the rights of others.

Our legitimate interests may include improving our website, preventing fraud, securing our services, communicating with customers, managing orders and promoting our products responsibly.

16. How Long We Store Personal Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

The storage period may depend on:

1. The type of data collected.
2. The reason for collection.
3. Legal or tax retention requirements.
4. Fraud prevention needs.
5. Customer service or dispute resolution purposes.

When personal data is no longer needed, we will delete, anonymize or securely restrict access to it where appropriate.

17. Your Privacy Rights

Depending on the laws that apply to you, you may have certain rights regarding your personal data.

These may include the right to:

1. Request access to the personal data we hold about you.
2. Request correction of inaccurate or incomplete data.
3. Request deletion of your personal data.
4. Request restriction of processing.
5. Object to certain types of processing.
6. Withdraw consent where processing is based on consent.
7. Request a copy of your data in a portable format.
8. Object to direct marketing.
9. File a complaint with a relevant data protection authority.

To exercise your rights, please contact us using the contact details provided on our website.

18. Right to Object to Marketing

You may object to the use of your personal data for direct marketing at any time.

Once you object or unsubscribe, we will stop using your personal data for marketing purposes, unless otherwise permitted by law.

19. International Data Transfers

Some of our service providers or business partners may be located outside your country or region. This means your personal data may be transferred internationally.

When this happens, we take reasonable steps to ensure your personal data is protected according to applicable privacy and data protection laws.

20. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

21. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal data from children without appropriate consent where required by law.

If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

22. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data processing practices.

The latest version will always be available on this page. Continued use of the website after changes are posted means that you accept the updated policy.

23. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us through the contact details provided on our website.